وظائف هندسية للعمل في شركة مايكروسوفت (Microsoft)

وظائف هندسية للعمل في شركة مايكروسوفت (Microsoft)

Responsibilities

Responsible for the customer support experience with Microsoft

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group or engineering group

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

Provide ramp activities, knowledge sharing, technical coaching and mentoring

Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

As cloud goes mainstream, Azure leads the way. Azure's continued success depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Then come & join the ARR team to Lead, Serve, and Make the Difference.

The Azure Rapid Response (ARR) team is a One Service Team Award winner and a true global team staffed in America, Asia, and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top Startups. We are looking for true technical leaders to join us and lead the way! The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impact - being increasing customer values, improving diagnostic tools and/or driving product feedback.

Required Qualification

At least 3 years of Technical Support experience including experience in a customer facing or customer technical support role.

English Language: fluent in reading, writing and speaking.